StagesBike will not show up in the pairing list in Zwift mobile apps. For desktop apps, please see StagesBike not connecting to Mac or PC on Zwift.


Zwift uses Bluetooth Low Energy (BLE) (and sometimes ANT+) to search for devices that it can either control or get data from. You may want to visit Zwift's support page about troubleshooting BLE and ANT+ in association with this article.

The StagesBike should be available as 3 separate device types in Zwift:

  1. Power
  2. Cadence
  3. Controllable

Any time the StagesBike does not appear as one or any of these devices, follow the tips in this article to help locate a solution.

Before troubleshooting

Before getting into the troubleshooting steps, make sure the following apply to you:


Each of the following sections describes steps to take to resolve the issue with Zwift. At the minimum, your StagesBike needs to be paired to Zwift as a controllable in order to function correctly.

If your StagesBike is not showing up under the Controllable pairing menu, try first selecting it as the Power Source. If this does not resolve your problem, move on to the next steps. 

Power cycle the StagesBike

Unplug the power connector from the bottom of the bike:

Power connector port of the Stagesbike

On your device

  1. Turn off BLE on your device and then turn it back on again.
  2. Restart Zwift and try pairing again.

If you still do not see the StagesBike #### in the list of devices in Zwift, move on to the next section.

Check Bluetooth permissions

Make sure Bluetooth is turned on and that Bluetooth permissions are allowed. This includes Location Services for Android devices. App permissions can be checked within your device's app settings.

Is the bike paired to another device?

Check any device that may be paired to the StagesBike. As of StagesBike firmware 1.9.0, two different devices can be connected to the StagesBike at once. Make sure other family members who may have the Stages Cycling app are not currently connected to the bike.

Still not working?

Here are a few more things to check.

Reset user settings on StagesBike

You can reset the bike settings, which are always saved in the Stages Cycling app and sent back to the bike upon connection, by following these steps:

  1. Disconnect all apps from the StagesBike (or temporarily turn off Bluetooth on other devices).
  2. Press and hold the 2 auxiliary buttons on the shift hoods at the same time for 6 seconds.
  3. Power cycle the bike again.
  4. Retry searching for the bike.

Reprogram firmware

By placing the StagesBike in DFU mode, you are able to reinstall the latest firmware. 

  1. Go to the StagesBike device page in the Stages Cycling app and tap the three dots in the upper right corner, then select Forget device.
  2. Unplug the power cable from the rear leg of the StagesBike.
  3. Press and hold the top left shift button.
  4. While holding, plug in the bike, then release the shift button after a few seconds of the bike being plugged in.
  5. The bike will power on and advertise as StagesBike-DFU.
  6. Use the Stages Cycling app to pair to the bike the same way you would a new bike. Select the option that says  StagesBike-DFU.
    Stages Cycling app with StagesBike in DFU mode
  7. Selecting this device will prompt an update. Select Update.Stages Cycling app prompting firmware update
  8. The app will load the latest firmware onto the StagesBike. Following the update, try to pair to the bike again.

Contact support

If none of these troubleshooting tips resolved your issue, please submit a new ticket.