TABLE OF CONTENTS

Issue

The StagesBike is extremely difficult to pedal and does not respond to any input. Unplugging the bike makes all resistance go away.

Explanation

There are some rare cases in which assembly of the bike or other circumstances can cause the StagesBike brake to give 100% resistance regardless of input. It is likely this bike will require a service call, however there are a few things to check before doing so.

Troubleshooting

Check the following to see if there is a simple solution to the issue on your bike.

Power cycle the bike

Unplug the power cord from the bike for 30 seconds and then plug it back in. Removing the bike from external power allows the system to restart.

Reset user settings on StagesBike

You can reset the bike settings, which are saved in the Stages Link App and sent back to the bike upon connection, by following these steps:

  1. Disconnect all apps from the StagesBike (disabling Bluetooth will ensure there is no connection).
  2. Press and hold the two auxiliary buttons on the shift hoods at the same time for 6 seconds.
  3. Power cycle the bike by removing the power cord from the bike and waiting 30 seconds before plugging it back in.
  4. Pedal the bike to see if the issue is resolved.

Re-program firmware to the StagesBike

You can set the StagesBike to a mode where it will allow updating the firmware again:

  1. Delete the bike from your Stages Link app by tapping the trash can icon on the smart bike Settings page.
  2. Unplug the bike at the back leg.
  3. Press and hold the top left shift button.
  4. While holding, plug in the bike. Continue holding the shift button for 3-4 seconds and then release.
  5. The bike will power on and advertise as StagesBike DFU.
  6. Use the Link app to pair to the bike the same way you would a new bike - it will now show up as StagesBike DFU:
  7. Tapping on this device will prompt an update, select Ok:
  8. The app will update the firmware on the StagesBike. When the update is complete, return to the pairing menu to connect to the bike. 
  9. Pedal the bike to see if the issue is resolved. 

Contact support

If none of these steps resolved the issue, please contact Stages Cycling customer support by starting a new ticket or giving us a call at 1-800-778-7218.